Terms of service
Last updated: August 2026
1. Overview
This website is operated by Medicare NZ (“Medicare NZ”, “we”, “us” or “our”).
By accessing our website, purchasing products from us, creating an account or otherwise using our services, you agree to these Terms of Service (“Terms”).
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or services.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.
2. Online Store
You must use our website and services only for lawful purposes.
You must not:
- Use the website for any unlawful or fraudulent purpose
- Attempt to interfere with the security or operation of the website
- Transmit viruses, malware or other harmful code
- Copy, reproduce or commercially exploit website content without our permission
- Provide false or misleading information
We reserve the right to refuse or terminate access to our services where reasonably necessary, including where these Terms have been breached.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.
However, product packaging, colours and appearance may vary slightly from images displayed online.
Product availability is subject to stock levels and we may discontinue products or change product information from time to time.
Nothing in these Terms limits any rights you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand consumer law.
4. Prices
Unless otherwise stated, prices displayed on our website are in New Zealand dollars (NZD) and include GST where applicable.
Prices may change without notice. Any price change will not affect an order that we have already accepted, except where there has been an obvious pricing or technical error.
5. Orders
Submitting an order does not necessarily mean that we have accepted the order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Incorrect pricing or product information has been displayed
- We suspect fraud or unauthorised payment activity
- Delivery to the specified address is unavailable
- An order appears to have been placed for unauthorised resale or commercial purposes
If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method.
You are responsible for ensuring that your contact, billing and delivery information is accurate and complete.
6. Payment
Payment must be made using one of the payment methods available at checkout.
Payments are processed through Shopify and/or our authorised payment providers.
We do not guarantee that every payment method will always be available.
7. Shipping and Delivery
We currently deliver to locations specified on our website.
Shipping charges, estimated delivery times and any applicable free-shipping thresholds will be displayed at checkout or described in our Shipping Policy.
Delivery times are estimates only and may be affected by circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
Please refer to our Shipping Policy for further information.
8. Returns, Refunds and Faulty Products
Returns and refunds are handled in accordance with our Return and Refund Policy and applicable New Zealand law.
Nothing in our Return and Refund Policy or these Terms excludes or limits your rights under the Consumer Guarantees Act 1993 where that Act applies.
If a product is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable consumer guarantees, please contact us at support@medicarenz.net.
9. Promotions and Discounts
From time to time we may offer promotions, discount codes, bundles or special offers.
Unless otherwise stated:
- Promotions cannot be exchanged for cash
- Promotional offers may be subject to availability
- Discounts may not be combined with other promotions
- We may specify minimum purchase amounts, eligible products or promotional periods
Additional terms may apply to individual promotions and will be displayed with the relevant offer.
10. Intellectual Property
Unless otherwise stated, content appearing on this website, including text, graphics, photographs, website design and other materials owned by Medicare NZ, is protected by applicable intellectual property laws.
Third-party brand names, trademarks, product images and other intellectual property remain the property of their respective owners.
You may not reproduce, distribute, modify or commercially exploit our website content without permission from the applicable rights holder.
11. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services.
We are not responsible for the content, availability, privacy practices or terms of third-party websites that we do not control.
Your use of third-party services may be subject to separate terms and privacy policies.
12. Personal Information
Our collection and use of personal information is governed by our Privacy Policy.
We handle personal information in accordance with applicable New Zealand privacy law, including the Privacy Act 2020.
13. Errors and Inaccuracies
Occasionally our website may contain errors or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or other information.
We reserve the right to correct genuine errors and update information.
If an error materially affects an order you have already placed, we will contact you where reasonably practicable and, where appropriate, provide the option of cancelling the affected order and receiving a refund.
14. Website Availability
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free access.
We may temporarily suspend or modify the website for maintenance, security, technical or operational reasons.
15. Limitation of Liability
To the maximum extent permitted by law, Medicare NZ will not be liable for indirect or consequential losses arising from your use of our website or services.
However, nothing in these Terms excludes, restricts or modifies any rights, guarantees, remedies or protections that cannot lawfully be excluded under New Zealand law, including rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 where applicable.
16. Privacy and Security
We take reasonable measures to protect information transmitted through our website.
However, internet communications cannot be guaranteed to be completely secure.
For information about how we collect, use and protect personal information, please refer to our Privacy Policy.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, website or legal requirements.
The latest version will be published on this website with an updated revision date.
Changes will apply from the date they are published unless otherwise stated.
18. Governing Law
These Terms and your use of our website are governed by the laws of New Zealand.
Any disputes will be dealt with in accordance with applicable New Zealand law.
19. Contact Information
Questions about these Terms of Service can be sent to:
Medicare NZ
Email: support@medicarenz.net