Refund policy

Returns and Refunds

We want you to be happy with your purchase from Medicare NZ. Please review our returns policy below before requesting a return.

Change of Mind Returns

We may accept change-of-mind returns within 14 days of delivery, provided the product is unused, unopened, in its original packaging, and in a fully resalable condition.

For hygiene, health and safety reasons, we cannot accept change-of-mind returns for products that have been opened, used, or had their seals removed.

Customers are responsible for the cost of returning change-of-mind items. Original shipping charges are non-refundable unless required by law.

Please do not return any product without contacting us first.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or incorrect.

Where applicable, we will arrange a replacement, refund, or other appropriate remedy in accordance with the New Zealand Consumer Guarantees Act 1993.

Nothing in this policy limits or excludes any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

How to Request a Return

To request a return, please contact us at support@medicarenz.net with your order number, details of the product, and the reason for the return.

If your return is approved, we will provide instructions on how and where to send your item. Items returned without prior approval may not be accepted.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@medicarenz.net.