Shipping policy
Shipping Policy
Shipping and Delivery
Thank you for shopping with Medicare NZ. We aim to process and dispatch all orders as quickly as possible and provide a reliable, tracked delivery service throughout New Zealand.
New Zealand Shipping
Standard Tracked Shipping: $7.50 NZD
FREE Standard Tracked Shipping on orders of $75 NZD or more.
Our standard shipping option is available for orders weighing up to 3 kg and is delivered using a tracked courier service.
Order Processing
Orders are generally processed and dispatched within 1–3 business days after your order has been successfully placed and payment has been confirmed.
Orders placed on weekends or New Zealand public holidays will be processed on the next available business day.
During particularly busy periods, promotions or public holidays, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Delivery Timeframes
Once your order has been dispatched, standard tracked delivery within New Zealand is generally expected within 1–3 business days.
Please note that delivery times are estimates only and may vary depending on your location, courier network conditions, rural delivery requirements, public holidays or other circumstances outside our reasonable control.
Rural and remote deliveries may take additional time.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking information.
Please allow up to 24 hours after receiving your tracking number for tracking information to become available in the courier's system.
Please also check your email spam or junk folder if you have not received your shipping confirmation.
Delivery Address
Please ensure that your delivery address is complete and accurate when placing your order.
Medicare NZ cannot be responsible for delays or additional delivery costs resulting from an incorrect or incomplete address provided at checkout.
If you notice an error in your delivery details, please contact us at support@medicarenz.net as soon as possible. We will do our best to assist before the order is dispatched.
Authority to Leave
Where an Authority to Leave (ATL) option is selected or arranged with the courier, the parcel may be left at the nominated delivery location without obtaining a signature.
Please ensure that the nominated location is safe and suitable for delivery.
PO Boxes
Unfortunately, we are currently unable to deliver orders to PO Boxes. Please provide a physical street address when placing your order.
Out of Stock Items
We make every effort to ensure that stock availability displayed on our website is accurate.
If an item in your order becomes unavailable, we will contact you as soon as possible to discuss the available options, which may include a replacement, delayed fulfilment or refund for the unavailable item.
Missing or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please first check the tracking information provided in your dispatch email.
If you require further assistance, please contact us at support@medicarenz.net with your order number and we will assist with investigating the shipment with the relevant courier provider.
International Shipping
At this stage, orders placed through our online store are shipped within New Zealand only.
If international shipping becomes available in the future, applicable destinations, shipping charges and delivery information will be displayed at checkout.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
Medicare NZ
Email: support@medicarenz.net
We will be happy to assist with any questions regarding your order.