Privacy policy
Last updated: August 2026
Medicare NZ (“Medicare NZ”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit medicarenz.net, purchase products from us, create an account, subscribe to our communications, or otherwise interact with us.
We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable laws.
Personal Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address and telephone number
- Billing and shipping addresses
- Account information and preferences
- Order and transaction information
- Products you view, purchase, return or add to your cart
- Communications you send to us
- Device, browser, IP address and website usage information
- Marketing and communication preferences
Payments made through our website are processed through Shopify and/or our authorised payment providers. Payment providers may collect and process payment card information in accordance with their own privacy and security practices.
How We Collect Your Information
We may collect personal information:
- Directly from you when you place an order, create an account, contact us or subscribe to our communications
- Automatically when you use our website, including through cookies and similar technologies
- From service providers that help us operate our website and fulfil orders
- From other third parties where permitted by law
How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Process payments
- Arrange shipping and delivery
- Manage returns and refunds
- Provide customer support
- Maintain and manage customer accounts
- Improve our website, products and services
- Prevent fraud and maintain website security
- Send marketing communications where you have consented or where otherwise permitted by law
- Comply with our legal and regulatory obligations
Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Shopify
- Payment processors
- Shipping and fulfilment providers
- IT and website service providers
- Analytics providers
- Marketing service providers
- Professional advisers
- Government or regulatory authorities where required by law
We only disclose personal information where reasonably necessary for these purposes or where otherwise permitted or required by law.
Shopify
Our online store is powered by Shopify.
Shopify processes certain personal information in order to provide the ecommerce platform and related services that enable us to operate our online store.
Information provided through our website may therefore be processed by Shopify and its service providers, including in countries outside New Zealand.
Cookies and Analytics
Our website may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use our website and improve our services.
Some cookies may also be used for advertising or marketing purposes where applicable.
You may be able to manage cookies through your browser settings or through any cookie preference tools available on our website.
Marketing Communications
If you subscribe to our marketing communications, we may send you information about products, promotions and offers.
You can unsubscribe at any time by using the unsubscribe link contained in our marketing emails or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to your orders or account.
Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain appropriate business records, comply with legal obligations and resolve disputes.
Access and Correction
Under the Privacy Act 2020, you may have the right to request access to personal information we hold about you and to request correction of that information if you believe it is inaccurate.
To make a request, please contact us using the details below. We may need to verify your identity before processing your request.
International Processing
Some of our service providers, including Shopify and other technology providers, may process or store personal information outside New Zealand.
Where personal information is disclosed overseas, we will handle such disclosures in accordance with applicable requirements under the New Zealand Privacy Act 2020.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.
The latest version will be published on our website with an updated revision date.
Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and respond.
You may also have the right to make a complaint to the Office of the Privacy Commissioner in New Zealand.
Contact Us
For questions about this Privacy Policy, requests to access or correct your personal information, or other privacy-related enquiries, please contact:
Medicare NZ
Email: support@medicarenz.net